Reference

How We Handle Your Personal Data

At inter33 login, your personal data is collected only for the purpose of running your account, processing payments via DANA, OVO, GoPay and QRIS, and keeping your sessions…

Data collected only as neededDANA, OVO, GoPay & QRIS payment data protectedYour right to access and deleteEncrypted account sessionsContact our privacy team anytime
inter33 login How We Handle Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is used, want to request a copy of what we hold, or need to correct an error in your account profile, our privacy…

Live Chat Start a live chat session directly from the account dashboard. Our privacy-trained agents are available from 08:00 to 23:00 WIB and can pull up your data record within the same session.
Email Support Send your data request or correction notice to [email protected]. We respond to all privacy-related emails within 48 hours and confirm receipt with a ticket number by return.
Ticket System Our 24-hour ticket portal accepts formal data access requests, deletion requests and objection notices. Each ticket is logged with a timestamp and routed to our compliance team within two business hours.
DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy at inter33 login

We treat every layer of your account data — from the email address you registered with to the QRIS transaction token from your last deposit — as information that belongs to you…

End-to-End Encryption

Every data packet exchanged between your device and our servers is encrypted using TLS 1.3. Payment metadata from DANA, OVO and GoPay transactions is never stored in plain text at any point in the pipeline.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can review and adjust cookie preferences from the settings panel in your account without affecting core account functionality.

Account Security Layers

Your account is protected by password hashing (bcrypt), optional two-factor authentication via SMS, and an automatic session timeout after 30 minutes of inactivity. Suspicious login attempts trigger an immediate email alert to your registered address.

Data Retention Schedule

Account registration data is kept for the life of your account plus two years after closure. Payment transaction logs — including QRIS and bank transfer records — are retained for five years to meet financial reporting obligations where local law permits.

Your Right to Access

You may request a full export of the personal data we hold about you at any time by contacting our privacy team via the ticket system. We deliver the export in a structured, machine-readable format within 14 calendar days of verification.

Data Deletion Requests

Once your account is closed and any mandatory retention period has passed, you may request permanent deletion. We confirm completion in writing and remove your identifiers from all live databases within 30 days of approval.

Your Privacy Policy Questions, Addressed Clearly

The questions below reflect what account holders in Indonesia ask us most often about how we manage personal data, payment records and account information. If your question is not covered here, reach out through live chat between 08:00 and 23:00 WIB and our privacy team will respond with a specific answer tied to your account.

We collect your name, email address, date of birth, and the phone number you provide during registration. After your first deposit via DANA, OVO, GoPay or QRIS, the corresponding transaction reference is also logged and linked to your account record.

We do not sell or rent your data. We share only what is strictly necessary with payment processors like DANA and OVO to complete your transactions, and with fraud-detection services that help protect your account. No data is shared for advertising or profiling purposes.

Transaction records linked to QRIS, GoPay, OVO or DANA deposits and withdrawals are retained for five years from the date of each transaction, in line with financial record-keeping obligations that apply where local law permits. After that period, records are permanently purged.

Submit a data access request through the 24-hour ticket portal or send an email to [email protected]. After we verify your identity — usually within 24 hours — we deliver a structured export of your personal data within 14 calendar days.

Yes. Once your account is closed and any legally required retention period has ended, submit a deletion request through the ticket system. We complete deletion from all live databases within 30 days and send written confirmation to your registered email address.

We use essential session cookies, functional cookies that remember your preferences, and analytics cookies that measure page performance. You can review which cookies are active and turn off non-essential ones from the cookie settings panel inside your account at any time.

Your account profile is deactivated immediately. Registration data is kept for two years post-closure for compliance purposes, and payment logs for five years where local law requires it. After those periods, all data associated with your account is permanently removed from our systems.